English
Arabic
Bulgarian
French
German
Italian
Full stack-observability provides deep visibility across entire digital ecosystems. In a recently released case study from Cisco AppDynamics they share how First Abu Dhabi Bank (FAB), a Perform IT customer, used AppDynamics and ThousandEyes as part of their FSO strategy to reduce downtime for customer facing applications by up to 70%.
Perform IT worked alongside FAB to help them navigate their journey to full-stack observability.
In the case study we are brought through the challenges that FAB faced, the solution that was delivered and the benefits that have been seen to date.
Customer Story
The Challenge
“Getting ahead of customer needs
Through its digital transformation, FAB’s business, development and IT operations teams embarked on the task of collecting consistent performance data on its many applications to improve visibility into core KPIs, such as service availability, mean time to market (MTTM) and business transaction health.
Teams wanted better insights into infrastructure performance and ways to monitor their performance without siloes. They prioritized eliminating inefficiencies and downtime in FAB’s customer service, which they considered unacceptable, to remain competitive and continue delivering the best customer experience.”
The Solution
Superior availability of more than 180 applications
“Perform IT, an AppDynamics Titan partner, replaced the previous monitoring tools with AppDynamics, allowing FAB to have a more agile and integrated approach to application management. Proactive alerts and dynamic baselining allow teams to quickly spot and address performance issues before they impact customers. What’s more, complete visibility across the application system allows FAB to understand the root cause of performance issues and triage them at the source, rather than simply patching them at the surface.”
“FAB initially onboarded 60 business applications onto AppDynamics — but strong results and positive feedback from employees saw that figure rise to 120 applications just one year after going live. Today, the company uses AppDynamics to monitor 180+ applications, delivering value to teams across the organization. Perform IT supports the local FAB team in their effort to standardize onboarding and enable application teams in the right usage of the tool.“
Going the extra mile:
“Lack of visibility is often a challenge for APM solutions. Using AppDynamics and the expertise of trusted system integrator Perform IT, FAB has been successful at minimizing the impact of a typical distributed business flow.
AppDynamics integrates with third-party tools to take data out or bring data into the system, which is becoming business-as-usual as AppDynamics starts to take a central place within the bank’s monitoring suite of tools. Having the ability to immediately react and address an integration opportunity proved beneficial for the DevOps mindset where sprints can be aggressive to delivery timelines.
Automating the deployment of agents is an important leg in the overall monitoring adoption strategy for the FAB team. Working closely with AppDynamics and Perform IT enables FAB to seek and implement automation opportunities that work in the environment.”
Key Benefits
- Optimised 180 apps performance, improving availability of customer services
- Reduced P1 incidents and downtime, achieving 99.92% availability
- Proactively reduced MTTR for AppDynamics-monitored workloads and transactions
About First Abu Dhabi Bank
First Abu Dhabi Bank, the UAE’s largest bank and one of the world’s largest and safest institutions, offers an extensive range of tailor-made solutions, and products and services, to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Read the full case study on Cisco’s website.